Customer Testimonials

Dear Sirs,

I would like to express my thanks and admiration for your terrific set of service personnel and auto technicians! My 2001 Corolla has over 115,000 miles on it and I suspect most of the original gaskets and belts were showing their age. With the economy the way it is, I know I’ll be driving this car for many years to come and needed to have it put back in good shape. Well your guys failed to do that. Instead those gentlemen put it back in great (or might I even say terrific!) shape!

Driving home after picking up the car I had to stop the car, jump out, and look to make sure it was in fact mine. Not only did it drive like a new car, they even vacuumed inside and washed the outside! This Corolla is my 7th car (and first Toyota) and I have already driven it 30,000 miles more than any other of my previous cars. Not only does Toyota make a great vehicle, but the people in the service department are all astounding. The three service people I dealt with most recently were Randy, Alan and Mike, but the techs whose names I don’t know, were all helpful and couldn’t have been nicer.

Thank you so much. Keep up the great work.

Dear Al Farber,

I am the founder of a web based Service Support Group and I would like to share my experience regarding the
service and support I have received at your service center dealership. This story dates back to 2006 when I first
moved to the State of Illinois from New York. I had a terrible sales experience at the NY dealership which resulted in me contacting Toyota Corporate Management. Through working with them and your dealership my problem was successfully resolved. Your service staff was integral in getting my initial issues from 2006 resolved. After seeing how professional the staff and technicians at your service center were, I have been a loyal customer since, even though I have moved, I still drive out of my way to come to your dealership for service, passing by a number of other Toyota dealerships and service centers. Please pass along my thanks and appreciation to your whole staff at your dealership and service center for providing exceptional Service and Support Standards to your customers. We have recognized your dealership on our website as a Gold Standard along with the Toyota brand itself.

To: Mark Krochmal, Joseph Delvecchio and Greg Weinberg,

I would like to thank all of you for your excellent service. It was a pleasure to do business with Grossinger. This has been a company my family has trusted for almost 20 years. Please pass this on to anyone I might have missed. From the salesperson (Andy Makda) to the guys that washed my car, again I wanted to thank you for a great car buying experience.

Thank you for all of your assistance with the Prius!

It is always such a pleasure buying a car from you - it is so enjoyable and painless. We will probably be looking for a car for my daughter this summer or fall.

Thank you for everything.

Dear Caroline,

I have been a customer for a little over three years, and I would like to take the time to acknowledge your employee Angelo Beltrano. Angelo has been extremely accommodating to my family and I. Currently we have purchased four cars with Angelo's assistance. There have been times I wasn't sure that I was able to commit to the vehicle and he worked with me closely to assure me the price was the best he could do. He is a very unique Sales Manager. He is patient, understanding and most importantly he is not pushy. In all my years of dealing with sales people and sales managers, Angelo is the best that I have ever dealt with. My family and I would like to have his efforts acknowledged and we hope by trying the time to write this letter to you, you will do so.

Dear Service Manager,

I am writing to tell you how lucky you are to have an employee like Randy Burruss. I brought my Rav 4 into Grossinger for regular service and he went out of his way to help me. I especially appreciate this as I am disabled and walk with canes.

As it turned out there was a missing cover on the right front bumper area of the car body. A part needed to be ordered, then sent to a body shop for painting. It meant another trip for me to a body shop to have the part installed. I wasn't really looking forward to this.

Randy made this whole process simple for me. For this I heartily thank him and also Toyota for instilling in their personnel the importance of customer service in a time when service seems to be a thing of the past.
I will continue to bring my car to your dealership for service and to ask for Randy if he is available.

Sincerely,

Nancy

Dear Mr. Parnow,

We have bought four Toyotas and sent friends and family to buy Toyotas. We trust Grossinger mainly because of Alan Farber. Today, I went in to see Alan Farber to get his advice about buying an extended warranty and to have Grossinger look at my Ford Winstar. I received excellent advice from Mr. Farber and he had his mechanics look at my brakes and engine. I always go directly to Mr. Farber because I know I will be treated fairly, honestly and competently. Unfortunately, this is a rarity in today’s world.

Respectfully

Dear Ms. Grossinger,

Just wanted to drop you a quick note to let you know what a truly wonderful experience I had at Grossinger Toyota. Your entire staff made me feels very welcome and happy to be there. My sales guy Joe Loconsole, was awesome. Joe was very friendly, personal, well knowledgeable and a joy to work with. He made sure that all of my questions about my 2009 Corolla were answered. Joe even made sure that my car seats were properly installed. Thanks for making this such an enjoyable experience; I look forward to using you guys in the future.

All the best,

Carrie

I'm so thrilled and excited about our new Camry. Mark couldn't have been nicer and more helpful. I really appreciate all that you did.

Thank you very much!

Mr. Parnow,

On September 27, I brought my Sienna in for a tire check. The front left “run flat” tire had had thrown a tread. Typically, I bring my Sienna in for an oil change and service to the express bay since I am not organized enough to book it in. I am always greeted by Bill Hans with a courteous and professional manner. On this Saturday Bill was working in the regular service department.

This time Bill went above and beyond the normal service standards to make sure I was taken care of. He replaced three of my tires under warranty, and since he was not able to do it while I waited, he arranged for a loaner.

I am now a loyal Grossinger Toyota customer, and will come to the Cicero location for as long as Bill can help me. I will also replace my current Toyota with a new one when the time comes.

Thank you for hiring good staff in a time where “customer service” is a misnomer for most companies.

Sincerely,
Barry

Mr. Parnow,

On September 27, I brought my Sienna in for a tire check. The front left “run flat” tire had had thrown a tread. Typically, I bring my Sienna in for an oil change and service to the express bay since I am not organized enough to book it in. I am always greeted by Bill Hans with a courteous and professional manner. On this Saturday Bill was working in the regular service department.

This time Bill went above and beyond the normal service standards to make sure I was taken care of. He replaced three of my tires under warranty, and since he was not able to do it while I waited, he arranged for a loaner.

I am now a loyal Grossinger Toyota customer, and will come to the Cicero location for as long as Bill can help me. I will also replace my current Toyota with a new one when the time comes.

Thank you for hiring good staff in a time where “customer service” is a misnomer for most companies.

Sincerely,
Barry

Grossinger’s Service Department

I wanted to thank you for helping me with my Tundra on such short notice. Rides a lot better with proper air in front tires. Thank you again. I will check back in when I get the service records from Libertyville Toyota

Best Regards

Williams